Frequently Asked Questions
Orders
How long does it take to prepare my order?
Orders are typically prepared within 2–4 business days before shipment. During holidays or product launches, processing times may be slightly longer.
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Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout.
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How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking information (where available).
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Products
What are MINNOLOGUE candles made of?
Our candles are hand-poured in Thailand using premium soy wax, natural cotton wicks, carefully blended fragrance oils, and reusable glass vessels.
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How long should I burn my candle?
For the best performance, burn your candle for 2–4 hours at a time and allow the wax to melt evenly across the surface during the first burn.
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Why should I trim the wick?
Trim the wick to approximately 5 mm (1/4 inch) before each burn to help create a cleaner flame and improve candle performance.
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Gifts
Can I send a candle as a gift?
Yes. Every MINNOLOGUE candle is presented in our signature packaging, making it perfect for gifting.
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Can I include a gift message?
If gift messaging is available for your order, you can add it during checkout or contact us after placing your order.
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Returns
Can I return my candle if I don’t like the scent?
Because fragrance is a personal experience, we cannot accept returns or exchanges based on scent preference.
If you’re unsure which scent to choose, we’d be happy to help before you place your order.
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What if my order arrives damaged
Please contact us within 7 days of delivery with your order number and clear photos of the damage. We’ll review your case and arrange an appropriate solution if eligible.
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Contact
How can I contact MINNOLOGUE?
You can reach us through our website chat or email. We’ll be happy to help with any questions about our products or your order.