Returns & Refund Policy
At MINNOLOGUE, every candle is carefully handcrafted and inspected before it leaves our studio. We hope you’ll love your purchase, but if something isn’t right, we’re here to help.
Eligible Returns & Replacements
We gladly assist with orders if:
- Your candle arrives damaged during shipping.
- You receive the wrong item.
- Your candle has a confirmed manufacturing defect.
Please contact us within 7 days of delivery and include:
- Your order number
- Clear photos of the product
- Photos of the shipping box and packaging (if damaged)
We’ll review your case and, if eligible, arrange a replacement or another appropriate solution.
Non-Returnable Items
Because fragrance is a personal experience, we cannot accept returns or exchanges for:
- Candles that have been burned or used.
- Products returned due to personal scent preference.
- Items damaged through improper use or storage.
If you’re unsure which scent is right for you, we’d be happy to help you choose before placing your order.
Refunds
If a refund is approved, it will be issued to your original payment method after the returned item (if required) has been received and inspected.
Shipping fees are non-refundable unless the error was caused by MINNOLOGUE.
Need Assistance?
If you experience any issue with your order, please contact us through our website chat or email.
We’ll do our best to make things right.
Lost Packages
If your package appears to be lost in transit, please contact us. We’ll work with the shipping carrier to investigate and help find the best solution.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. MINNOLOGUE cannot guarantee replacements or refunds for orders delivered to an incorrect address provided by the customer.
Refused Deliveries
Orders refused by the recipient or returned due to unpaid customs duties may be subject to return shipping fees, which may be deducted from any eligible refund.